Refund policy

Return & Refund Policy

At Nukon, we want you to be fully confident in your gear. If something isn't right, we're here to help. Please review our return process below.

Cancellations

You can cancel for a full refund any time before your order ships. Email info@shopnukon.com with your order number. If the order hasn't left the warehouse, we'll cancel it and refund you in full, usually the same business day. Once an order has shipped, it's covered by the return window below.

Order Not Received

If your order hasn't arrived within 14 business days of shipping, or tracking hasn't moved in 7 business days, email us at info@shopnukon.com with your order number and we'll send a replacement or refund you in full, your choice. Please contact us before disputing the charge with your bank; we resolve every late or missing order directly and reply within one business day.

Return Window

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, undamaged, and returned in their original packaging with all included components.

How to Start a Return

Starting a return is simple — just send us an email. Email our support team at info@shopnukon.com with your order number and the reason for your return, and we'll respond with return instructions and the address to ship your item back to. Please wait for our confirmation before sending anything back, as returns shipped without prior approval may not be processed.

Refunds

Once we receive and inspect your returned item, we'll send you an email to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method, as we cannot guarantee that we'll receive items shipped without tracking.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you received the wrong item, email us right away at info@shopnukon.com with your order number and a photo of the issue. We'll make it right at no extra cost to you — whether that's a replacement or a full refund.

Non-Returnable Items

For health and safety reasons, certain items such as used filters or items that have been opened and used cannot be returned. If you're unsure whether your item qualifies, just email us and we'll let you know.

Exchanges

Need a different item? The fastest way is to email us to arrange a return for a refund, then place a new order for the item you'd like.

Questions?

Reach out at info@shopnukon.com, Monday–Friday, 9am–5pm Eastern. We reply within one business day.