Shipping policy
Shipping Policy
Thank you for shopping with Nukon. Please read this page before you order so you know exactly when to expect your gear.
How Long It Takes, Start to Finish
Every order takes about 6 to 11 business days from the day you order to the day it arrives. That is 1–2 business days of processing plus 5–9 business days of tracked shipping. If you need your gear sooner than that, please contact us before ordering.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email when your order is placed and a second email with your tracking number once it ships.
Shipping Options
Free Tracked Shipping (5–9 business days): FREE on every order, no minimum. This is our only shipping option, and it is the same option you see at checkout.
Delivery times are estimated transit days after your order has shipped and do not include the 1–2 business day processing window above.
International Shipping
We ship to Australia, Canada, Denmark, and several other countries with the same free tracked option (5–9 business days after processing). International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are the customer's responsibility and are not included in the order total. Customs processing can occasionally add time beyond our estimated window.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow it the whole way. It can take a few business days for the first tracking scan to appear after you receive the shipping email; that is normal.
Cancellations
You can cancel for a full refund any time before your order ships. Email info@shopnukon.com with your order number and "cancel" in the subject line. If the order hasn't left the warehouse, we'll cancel it and refund you in full, usually the same business day. Once an order has shipped it can't be cancelled, but it is covered by our 30-day Return & Refund Policy.
Haven't Received Your Order?
If your tracking hasn't moved in 7 business days, or your order hasn't arrived within 14 business days of shipping, email us at info@shopnukon.com with your order number. We will send a replacement or refund you in full, your choice. Please contact us before opening a dispute with your bank or card issuer. We resolve every late or missing order directly, and we reply within one business day.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an address that was entered incorrectly. If you notice an error, contact us right away and we'll do our best to correct it before the order ships.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or tracking shows delivered but you don't have it, contact us right away and we'll work with you to make it right with a replacement or refund.
Questions?
Email info@shopnukon.com, Monday–Friday, 9am–5pm Eastern. We reply within one business day.